GGH Home Health Services recognized for patient satisfaction


Gibson General Home Health Services has been named a 2017 HHCAHPS Honors recipient by HEALTHCAREfirst, a leading provider of web-based home health and hospice software, billing and coding services, CAHPS surveys and advanced analytics.

HHCAHPS Honors is a prestigious award recognizing home health agencies that continuously provide quality care as measured by the patient's point of view. This is the fourth time that Gibson General Home Health Services has been recognized with the award.

"This award is a direct reflection of our staff and the extraordinary, patient-centered care that they provide to their patients, and I am very proud of them for again earning this distinction," said Emmett Schuster, Gibson General Hospital president & CEO.

Developed by Deyta Analytics, a division of HEALTHCAREfirst, HHCAHPS Honors acknowledges the highest performing agencies by analyzing the performance of Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) satisfaction survey from more than 1,200 home health agencies contained in its HHCAHPS database with an evaluation period of April 2016 through March 2017. HHCAHPS Honors recipients include those agencies scoring above the HEALTHCAREfirst national average on at least 85 percent of the 19 evaluated questions. Only the top 15 percent of home health agencies in the HEALTHCAREfirst database earned HHCAHPS Honors recognition.

"Home Health Honors is a landmark compilation of home health agencies that provide the best patient experience," said J. Kevin Porter of HEALTHCAREfirst. "I am extremely proud of Gibson General Home Health Services for achieving this highest of honors and I congratulate them on their success."